Privacy Policy

This Privacy Policy ("Policy") applies to https://builders-edge.com, and Builder's Edge, LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include https://builders-edge.com. The Company's website is a informational site. By using the Company website, you consent to the data practices described in this statement.

Information We Collect

We collect personal information you provide when using our website, booking calls, submitting forms, applying to work with us, or communicating with Builder's Edge. This may include your name, email address, phone number, company name, business information, project information, investment interest, appointment details, communications, and any other information submitted through our forms.

Collection of your Personal Information

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

• First and last name
• Mailing address
• Email address
• Phone number
• Employer
• Job title
• IP Address
• Appointment, calendar, meeting, and follow-up activity
• Communications you send to us, including emails, text messages, chat messages, form submissions, notes, and replies
• Call metadata, including phone numbers, call direction, call time, duration, status, representative, and related contact or lead record
• Call recordings, where call recording is enabled, including audio files and related recording metadata
• Files, documents, signatures, photos, and other materials you submit

The Company may also collect anonymous demographic information, which is not unique to you, such as your age and gender.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To with, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

How We Use Your Information

We use your information to communicate with you regarding Builder's Edge services, evaluate general contractor, investor, vendor, and partner relationships, schedule and confirm appointments, send follow-up reminders, maintain contact profiles and communication timelines, record and review calls for quality assurance and recordkeeping, operate and secure our platform, generate internal summaries and reports, comply with legal obligations, and improve our services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Communications, Call Recording, and Contact Timelines

Builder's Edge may maintain a unified communications history for each contact. This may include emails, SMS messages, phone calls, call recordings, voicemail or call notes, calendar events, meeting notes, internal notes, lead status, and related follow-up activity.

Calls placed to or from Builder's Edge phone systems, browser calling tools, representatives, or connected telephony providers may be recorded where recording is enabled. Recordings may be reviewed by authorized Builder's Edge personnel for business purposes, including training, quality assurance, customer support, compliance, recordkeeping, and improving our services.

You are responsible for complying with laws that apply to your own use of our platform, including any notice or consent obligations for calls or communications you initiate through Builder's Edge tools.

AI-Assisted Features

We may use AI-assisted tools to help summarize communications, classify documents, generate internal notes, prioritize follow-ups, analyze sales or operational activity, and support internal workflows. These tools may process communications, documents, transcripts, recordings, metadata, and other business records as needed to provide the relevant feature.

SMS Opt-In Details

By checking the SMS consent box on our application form, providing your phone number, booking a call, submitting a form, or otherwise requesting communication, you opt in to receive text messages from Builder's Edge Holdings LLC. These messages may include appointment confirmations, application status updates, project status updates, reminders, and scheduling follow-ups.

You may opt in to SMS communications through our website form at builders-edge.com. Consent is not required to use our services or submit an application.

You may revoke consent at any time by replying STOP to any message.

Cookie & Tracking Practices

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our site. You may disable cookies through your browser settings at any time.

Data Security and Handling

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Restricted access controls limiting data access to authorized personnel only
• Regular security reviews

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. We do not sell or share your data with third parties for their own marketing use.

User Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at info@builders-edge.com. We will respond to all requests within 30 days.

Mobile Info Sharing Statement

Builder's Edge Holdings LLC does not share mobile information or phone numbers with third parties for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third parties.

Use of your Personal Information

The Company collects and uses your personal information in the following ways:

• to operate and deliver the services you have requested
• to provide you with information, products, or services that you request from us
• to provide you with notices about your account
• to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
• to notify you about changes to our https://builders-edge.com or any products or services we offer or provide through it
• in any other way we may describe when you provide the information
• for any other purpose with your consent

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties.

We may share data with trusted service providers only as needed to operate, secure, support, and improve our services. These providers may include Twilio for calling, recordings, and SMS; AgentMail, Resend, Google, and Gmail for email, calendar, scheduling, and meeting features; Supabase for authentication, database, storage, and edge functions; GoHighLevel / LeadConnector and related CRM or calling providers for contacts, conversations, appointments, call logs, and notes; AI providers for AI-assisted document, communication, reporting, and workflow features; and hosting, analytics, security, and monitoring providers such as Vercel, Cloudflare, Google Analytics, and Sentry.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Automatically Collected Information

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company's website.

Use of Cookies

The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by replying "STOP".

Changes to This Statement

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Builder's Edge, LLC, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Us

If you have questions about this Privacy Policy, contact us at: